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1.1 “Keith Ho Betxchange” shall hereinafter be referred to as “Betxchange”.

1.2 “The Customer” shall be the person/entity to whom betting services are rendered.

1.3 “Customer Information” shall mean both personal and financial information of the Customer, which the Customer shall be required to furnish Betxchange in terms of this Privacy Policy.

1.4 “Bet/Betting” shall be defined as the gambling of money by the Customer on the outcome of a race, game, or any other unpredictable event.

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2.1 This Privacy Policy shall be read together with the Terms and Conditions of Betxchange. Where any inconsistency occurs, the Terms and Conditions of Betxchange shall prevail. Should the Customer not agree to be bound by the Terms and Conditions of Betxchange, together with the Privacy Policy contained herein, the Customer shall not access or use the Betting services of Betxchange, under any circumstances.

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3.1 The Customer shall register with Betxchange prior to being in a position to commence any Betting with Betxchange. For the purpose of registration, the Customer shall provide Betxchange with the following information:-

3.1.1 Username;

3.1.2 Full name;

3.1.3 ID number/Passport number;

3.1.4 Password;

3.1.5 Physical address;

3.1.6 Telephone number.

3.2 Betxchange may, from time to time, require further information from the Customer, which the Customer shall be obliged to furnish. Under no circumstances whatsoever shall the Customer be registered without the necessary information being furnished to Betxchange.

3.3 In addition to the above, the Customer shall provide Betxchange with the following additional information, as required in terms of the Financial Intelligence Centre Act 38 of 2001:-

3.3.1 A copy of the Customer’s ID/Passport;

3.3.2 Contact details;

3.3.3 A copy of the Customer’s utility bill not older than 2 (two) months, as proof of residence.

3.4 All information provided by the customer to Betxchange may be used by Betxchange, at its discretion, for purposes of performing any identity and/or credit checks with any party, for the purpose of, inter alia, independently verifying the information provided by the Customer, and more particularly, where any credit card details are concerned.

3.5 Upon completion of the Customer’s registration with Betxchange, certain information relating to the Customer’s use of the website shall be logged, including, but no limited to, the Customer’s IP address, the pages viewed by the Customer, the Customer’s web browser type and operating system.

3.6 In the sole and absolute discretion of Betxchange, Betxchange shall have the right to deregister the Customer at any time, in the event of Betxchange considering, at any time, the Customer to be not creditworthy or a risk to Betxchange in any way.

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Use of Customer Information

4.1 Betxchange shall use the Customer Information, inter alia, as follows:-

4.1.2 Management of the Customer’s account;

4.1.3 For purposes of providing the Customer with customer support;

4.1.4 Market research;

4.1.5 Analysis of the Customer’s use of Betxchange’s service;

4.1.6 For purposes of communicating with the Customer;

4.1.7 For purposes of enforcing the Terms and Conditions of Betxchange.

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Sharing of Customer Information

5.1 Upon registration with Betxchange, the Customer consents to Betxchange sharing his/her/its information with any third party, to enable Betxchange to independently verify their identity and credit worthiness.

5.2 The Customer acknowledges that Betxchange may be called upon by a statutory body/institution, to forward any Customer Information provided to Betxchange, and that Betxchange shall do so upon such lawful request.

5.3 Betxchange shall not exchange any information with a third party, unless compelled to do so by a court order, or alternatively, in terms of this Policy.

5.4 Betxchange may disclose Customer Information to any of its agents and/or sub-contractors to assist with the rendering of the Betting services to the Customer.

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6.1 Although Betxchange shall take all reasonable steps to safeguard the Customer’s information, it may not be able to prevent unauthorised access to such information by a third party. The Customer acknowledges that he/she/it is aware of this risk, and transacts with Betxchange on this basis.

6.2 Betxchange will not be liable for any loss or damages, or for incidental, special consequential damages arising out of or in connection with the Betting service rendered by Betxchange to the Customer in terms of the Standard Terms and Conditions, or as a result of the sharing of Customer Information, as contained in this Privacy Policy.

6.3 Betxchange cannot be held responsible for the use of Customer Information by a third party who received such information in terms of this Privacy Policy. Betxchange does however undertake to make every effort to ensure that all Customer Information is processed solely for the purpose of rendering the Betting service to the Customer.

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7.1 The Customer understands that Betxchange makes use of cookies, which allows Betxchange to ascertain (amongst other things) whether the device used by the Customer to place Bets has made use of the Betting service on a prior occasion. The information stored on such cookies is accordingly used to identify the Customer and to enable Betxchange to track the pattern of behaviour of its Customers on the website, for the purpose of, inter alia, enabling Betxchange to provide a more efficient and personalised service. Should the Customer modify its browser to prevent the use of such cookies, the Betting service may not work efficiently.

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8.1 The Customer will be required to log into Betxchange with his/her e-mail address.

8.2 The Customer acknowledges that he/she may receive various confirmatory information by way of e-mail, and that such e-mail address will further be used for customer service.

8.3 The Customer also acknowledges that the e-mail address may be used for purposes of forwarding any promotional material to them by Betxchange.

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Security and Retention

Betxchange makes use of the SSL (Secure Sockets Layer) Security Socket, which provides security for any communication over the internet, and is a standard and recognised form of securing all information on the internet, and all Customer information is accordingly encrypted. Betxchange confirms that this is a commonly used protocol for managing the security of a message transmission on the internet.

Changes to Privacy Policy

Changes to Privacy Policy

10.1 Betxchange reserves it right, from time to time, to change the Privacy Policy, in whole or in part, at its sole discretion. Any changes effected to this Policy shall be effective immediately upon the posting of such revised Policy on the website. The Customer will be alerted to any changes by way of a notification appearing on Betxchange’s website. It is solely up to the Customer to ensure that he/she/it constantly keeps himself/herself/itself apprised of all changes to this policy.

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11.1 In the event that any of the terms of this agreement are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.

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